Store Policies & Shipping

Confidentiality

Your name and address are needed to ship the CD(s) and books to you. This data is held in complete confidentiality and will not be released to or shared with a third party for any purpose whatsoever.

Security

Your credit card data will automatically be encrypted when you click on "Submit". We use the SecurEpayment system of the Australian company eSec (click on the icon for more info) which means we never see or have any sort of access to your credit card data. Our office is only informed of the approval status of your purchase, so that your order can be delivered at the earliest possible opportunity.

Accepted credit cards

   

Money-Back Guarantee - No-questions-asked

No risk involved! - If you are not happy with the CD or the book, send it back and we will refund the amount or replace the CD/book. No questions asked!

Shipping and Handling

Your order will be shipped within 48 hours. It usually takes 1 - 2 weeks to arrive. The shipping fee for each CD or book is USD $4 (=AUD $6.70). Exception: The shipping fee for the CD/book pack is USD $8 (=AUD $13.50).

More questions? E-mail: info@franknatale.com